Support

If notifications are missing

Open the troubleshooting screen under Settings → Notifications. Check notification permission, your time window, weekend preference and Pause today status. Also check system notification, Focus/Do Not Disturb and battery restrictions. Send a test notification does not affect learning statistics.

Refresh the plan

Opening the app and interacting with notifications refreshes the future schedule. Notifications are not guaranteed to continue indefinitely without opening the app: the plan covers at most seven days and is also subject to device pending-notification limits. After a pause ends, the next eligible scheduled notifications resume; muted notifications are not delivered later in a batch.

If content is missing

The first download and content updates require internet access. Retry under Settings → Content and technical data. Languages and levels are offered only when their packs are ready and published.

Purchases or campaigns

The campaign must be open and access confirmed by the server. Repeated clicks do not extend verified access. For store purchases, check the correct store account and use Restore purchases. Uninstalling, deleting data or restoring is not subscription cancellation.

Contacting support

Describe the issue and include the app version and iOS/Android version. If useful, attach a screenshot with personal information hidden. Do not send passwords, API keys, installation secrets or full card details. The contact channel appears at the end of this page.

Operator and contact

THE FABRİKA İNOTEK BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ

GORUKLE MAH. UNIVERSITE-1 CAD. ULUTEK TEKNOLOJI GELISTIRME BINASI SITESI A-B-C-D-E-F-H BLOK NO: 933 IC KAPI NO: 405, Nilufer/BURSA, 16285, Turkiye

Store help links

Apple subscription management · Google Play subscription management